Remember that Brooklyn Heights-set horror movie The Sentinel (1977), where the doorway to hell was located in a genteel brownstone? Hell has been relocated a few blocks, to the dreaded UA Court Street Stadium 12 multiplex, hated by discerning moviegoers. I know enough to avoid it (and most multiplexes) on weekends, but yesterday's noon jaunt to see the (eh) Super 8 was a nightmare of slowpoke ticket-taking and molasses-paced concession sales that made me 15 minutes late for the movie. Irritated I wound up in an argument with the theater's manager, who couldn't care less about consumer complaints and just wanted to refund my money and get me out of there. And so after a few choice words I left, never to return.
The nicer Cobble Hill Cinemas was glad to have me, and as it happened it was discount day, so I paid $3 less than I would have at UA...Hell. UA's slightly more convenient location has obliged me to patronize it these past six years, despite terrible reviews, cretinous, nachos-stuffed audiences to match the staff in intelligence and girth, and two smoky fires started by malfunctioning popcorn machines, or malfunctioning employees. Want proof of the decline of customer service, basic worker competency, and pride in one's profession? Look no further.
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